Who may use this limited warranty?
ReadyO₂ (“Company”) warranties apply to ReadyO₂ oxygen concentrators (“Product” or “Products”), and only for Products, purchased through Readyo2.com. This limited warranty applies to consumer use only and does not apply when the Product is used in a commercial or institutional setting.
During the warranty period, the Company will repair or replace, at no charge, Products or parts of Products that prove defective because of improper material or workmanship, under normal use and maintenance.
The Company may change the availability of this limited Warranty at its discretion, but any changes will not be retroactive.
What will we do to correct the problems?
If during the applicable warranty period you submit a valid claim to the Company, Company will, at its option, (i) repair the Products at no charge, using new or refurbished replacement products or parts of Products, or (ii) replace the Product with a functionally equivalent product at no charge.
The Company will be responsible for all shipping costs related to your request, within the original country the order was shipped to. If you're no longer located within the country the order was originally shipped to, shipping costs will be your responsibility.
Any replacement Product will be warranted for the remainder of the original warranty period.
How long does the coverage last?
The warranty period for Company Products purchased through readyo2.com depends on the device you purchased and starts from the delivery date. The ReadyO₂ Lite, Pro, and home oxygen machine comes with a 14-day return period as well as a 2-year limited warranty. The limited warranty is not transferable and may be voided if the product ownership changes. All claims must be submitted by the original purchaser.
What do you have to do?
To obtain warranty service, you must first contact us via email at info@readyo2.com, describing the product issue and providing photos and videos that illustrate the situation. Once the information is submitted, our service team will reach out via email to provide support. All claims must be submitted by the original purchaser.
Troubleshooting
Please note, in order to proceed with a service request, you may be instructed to comply with various troubleshooting tasks, per the request of our service team.
Service and repair
In the instance your device should require service and/or repair, our service team will provide additional instructions for the device(s) to be shipped to our service center. All services and/or repairs must be completed by authorized ReadyO₂ technicians. Upon completion of our post-service testing, the device will be shipped back to the customer.
If you have questions about your warranty coverage, please contact us via email at ReadyO₂ at info@readyo2.com.
Before receiving warranty service, we may require that you furnish proof of purchase details.
Implied Warranties
Except to the extent prohibited by applicable law, all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of the applicable warranty period. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, the company is not responsible to buyer or any third party for direct, special, incidental or consequential damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property. The company’s liability shall under no circumstances exceed the actual amount paid by you for the defective product. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The foregoing limitations shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.
For Professional Use
Please take time to read our warranty policy that is listed above, and includes the additional terms below.
Risk of Loss
Buyer agrees to use the Products only in the manner for which it is intended and in compliance with the instructions and warnings set forth in the operating and service manual included with the Products. Buyer is responsible for, and assumes all risk of, loss or theft of, or damage to, the Products provided to it hereunder. The Products shall be covered by the warranty set forth in the operating and service manual included with the Products. Except as set forth in the operating and service manual, Company makes no warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, and specifically disclaims all liability for indirect or consequential damages.
Indemnification
Buyer agrees to defend, indemnify, and hold harmless Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third party, governmental authority, or industry body, and all liabilities, damages, losses, costs, and expenses, including without limitation reasonable attorneys’ fees, arising out of or in any way connected with (i) Buyer’s access to or use of the Company website, including, without limitation, Buyer’s access to or use of any information presented on or through the Company website, (ii) Buyer’s user contributions to the Company website, (iii) Buyer’s breach or alleged breach of any warranties made by Buyer hereunder or Buyer’s violation of any other provision of these terms, or (iv) Buyer’s violation of any law or the rights of a third-party. Company reserves the right to assume control of the defense of any third-party claim that is subject to indemnification by Buyer, in which event Buyer will cooperate with Company in asserting any available defenses.
